We offer a 30day return policy on most of our items subject to the following terms.
All returned items must be in their original, unused and perfect condition.
All items must be returned with their full original packaging with full documentation including certificates. Any items returned without their certificates (if applicable) will not be eligible for a refund or exchange.
All products must be returned within 30 days of your order's delivery date. Items received beyond the 30 days return period will not be eligible for a refund or exchange.
The 30 days return policy will not apply in the case were two or more items have been bought with the intention of returning one or more to all items where the diamond is priced above £12,000 excluding VAT.
For Health and Safety and Hygiene Purposes, earrings will not be considered for return for a refund.
The 30 days return policy does not apply to bespoke products or If the product has been engraved.
Any Items received beyond the 30-day return period, will not be eligible for the 30 days return policy.
On receipt of returns, all items are fully inspected and subjected to authentication and verification by HSC DIAMONDS.If you wish to return an item please contact us first and we will provide you with further instructions.
The postage cost of returning any item is the responsibility of the customer. It is the customer’s responsibility to insure any return deliveries for the full value.
HSC DIAMONDS is not responsible for any damages or lost packages during shipment. We recommend you return all packages using Royal Mail special delivery and insure the package for the full amount. For security reasons we strongly recommend you do not write the name HSC DIAMONDS on any packages and instead write HS CROFT LTD.