Frequently Asked Questions

How long have you been in business?

We have been making jewellery for the trade for over 35 years. In 2022 we launched our official website to the public – (HSC Diamonds) to expand our services and products to the world.

Where are you located?

We are located on the 2nd floor of 63-66 Hatton Garden, London EC1N 8LE

What are your opening hours?

We are open 9am-5pm Monday-Friday. In order to meet us, you would need to book an appointment by dropping us a mail at [email protected] or call us on  0207 8310479.

Why are your prices so low?

HSC DIAMONDS offers you the opportunity to buy directly from the jewellery workshop where the jewellery is made. As we don’t have the high overheads associated with a retail shop, we are able to offer you our competitive workshop prices with genuine quality.

Where do you buy your diamonds?

We buy our diamonds from all over the world including Belgium, Israel, USA and India. All the diamonds we buy are conflict free, ethically sourced and bought from producers that comply with the United Nations Kimberley process.

Are your diamonds certified

Click here for more info

Can I come and physically view Jewellery?

Yes, at our mentioned address, customers can visit and try on numerous sample products.

How long will my order take?

Our general delivery times take around 10-14 days. For bespoke designs, delivery times may take longer. Kindly get in touch with our personnel if you have a deadline.

Can I place an order online but collect from your Hatton garden office?

Yes, just click collection in store at checkout.

How will my jewellery be packaged?

We use very discreet packaging to delivery your order and the shipping Vendor associated with us is Royal Mail and will be delivered through Royal Mail special delivery bag and Fed Ex for international orders.

Disclaimer: HSC Diamonds shall not be mentioned on the package.

Do you ship internationally?

Yes, we offer free shipping worldwide.

Will the delivery be insured?

All items are fully insured by us until they reach the requested delivery address and a signature is given on delivery.

Do you offer an engraving service?

Yes in most cases we can engrave an item, contact us if you would like an item engraved. Engraved items are non returnable.

Are all your jewellery items Hallmarked?

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour. It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions: Silver: Mandatory for items above 7.78 grams. Gold: Mandatory for items above 1 gram Palladium: Mandatory for items above 1 gram Platinum: Mandatory for items above 0.5 grams HSC DIAMONDS is registered with the LONDON ASSAY OFFICE, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All our stock is subject to an internal check process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers. We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked. Find out what a hallmark looks like. Click here

Can you make bespoke designs?

Yes we do, click here for more details click on Bespoke.

Do you offer Finance/Credit?

Unfortunately we do not avail this option but we are working on it to make it available to you soon.

What payment methods do you accept?

Below are the accepted payment options:

  • All major Debit and Credit cards.
  • PayPal
  • Bank Transfer/ Bankers draft

 

What are the most popular ring sizes?

The average and most popular ring size for a woman is 'M'. Small finger sizes tend to be around 'J' and large finger sizes around 'Q'. If you don't know your partners ring size and are unable to get it, use this guide as a reference. If necessary you can get the ring resized at a later date.